• Recognized as a “Success Factor” employee of the month for January/March 2019 for strengths in upselling and new-hire training.
• Exceeding sales target achievement between 120% - 135% for consecutive three quarters in 2018 with improved customer retention matrix resulting in formal recognition for Leadership Excellence.
• Facilitating & managing team of 7 and liaising with cross functional departments for daily operations/queries and ensure timely training of team over new process and modules.
• Ensuring availability of products/services to support value chain by efficient inventory management at front and back stores.
• Demand planning and volume forecasting of complimentary products/services to gauge sales growth and control customer churn ratio.
• Coordination with warehouse for timely availability of products in-house/franchises.
• Creating value for customer retention by allocating and managing budget for credit notes and designing promotional customized-product/services for better customer facilitation.
• Gathering data, providing insights for process optimization, generating internal SOPs, & monitoring process improvement of Jazz World App & Jazz Cash with backend/product teams.
• Manage daily operations, including employee training on new developments, process improvement, direct customer dealing, contract negotiations and customer escalations.
• Part of regional digital development services committee to design and roll out local services/packages & coordinating with technical teams to ensure coverage & availability in designated areas.

• Channel development and planning for mobile financial Services-Jazz Cash product based on analysis of financial figures, market strength and competitors’ presence.
• Delivered substantial growth by 20 % increase in target sales business in 3Q 2017. Efficient monitoring of all sales KPIs resulted into expansion in retailer base. 27% percent increase in new agent base for south 2 territory.
• Assisting MFS for Branchless banking projects with respect to Agent Induction, cash management, SOPs, trainings & all level system development & process automation support.
• Allocating commitment sales budget based on market intelligence and retailers muscle.
• Monitoring and tracking of performance of the health of Channel Agents; team of 14 BDOs and franchise partners w.r.t Jazz Cash product.
 Ensure the collection and evaluation of sales data and retailer/franchise/BDOs mapping timely and responsibly.
 Resolution of network related issues/queries with the cross-functional team i.e. Bank, BDOs, retailers Franchise and Internal stake holders.
 Executing & designing MFS retailer conventions and promotional campaigns with marketing for south 2 region.
 Responsible for MFS trade visibility at all channel members with strong follow-up with trade marketing.
 Assisted team for concept to launch of alternative delivery channel design and implementation of ATM cards, NFC, Mobile Point of Sale (MPOS) transactions and QR transactions for Jazzcash.
 Developed reports and presentations for in-development projects for pilot of alternative channels i.e. Sehat Sahulat; Gudi Baji project etc.

• Introduced a strategic software that helps plan a strategy, sets KPIs for each of the objective, implements budgets, tracks performance for the major objectives, generate instant reporting as per best market practices templates, and highlights Dashboards.
• Provide trainings to software functionality and walk through for process improvement
• Introduced and launched an internal portal for project portfolio management as a collaborative platform to get latest insights from internal stakeholders over currents projects.
• As a part of IT governance and security, have been working on devising new policies and procedures and working on various mediums of delivery and implementation of those policies.
• Branding and designing IT awareness campaigns within Engro
• Coordinate activities, resources, equipment and information
• Liaise with internal clients from all subsidiaries to identify and define project requirements, scope, and objectives
• Make certain that internal clients’ needs are met as the project evolves
• Help prepare project proposals, timeframes, schedule and coordinate budgets
• Monitor and track project's progress and handles any issues that arise by coordinating respective projects managers
• Act as the point of contact and communicate project status adequately to all participants
• Use project management tools to monitor working hours, budget, plans, and money spend
• Create and maintain comprehensive project documentation, plans, and reports
• Issue all appropriate legal paperwork for audit purpose pertaining to each projects and its budget